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ok well that is a major bummer . . they may be very good builders but im guessing by your comments that they were more than grumpy, lol . . i can tell you this, i am not, nor do i claim to be, the best or most knowledgeable engine builder in the world, however, i have been building engines and repairing and restoring vintage cars for 42 years so i did learn a few things during that time . . i was also partners in the biggest mustang shop in the western us for around 20 years, and in fact, glenn from this forum was there and saw the shop . . we worked on several cars a day there so we saw a lot of things that many others did not.
anyway, in general, my attitude is this, most customers don't know what they really need or what the best, or highest quality parts are etc, and it is my job as a business owner to be polite and courteous to them and explain their options so they understand why i am suggesting the things i am because this is not only the right thing to do, it is also the intelligent thing to do . . this is because if i come across with an arrogant or better than they are attitude, they might just tell me to f off and walk out and take their money and their business elsewhere, and i am not rich enough that i can afford to have that happen . . also, in my business, i rely heavily on repeat customers and word of mouth advertising, where someone might say to their friends that have vintage cars or people at a car show etc, "hey, i went to this shop and they didn't treat like a moron and my car runs great now.". i am also a customer when i go somewhere to buy things, so i expect to be treated and talked to in a courteous manner and not made to feel like i am a moron even though i might be.
an engine build is a huge deal that is a lot of trouble and money, and its often being done on a car that the customer loves, so i think people should have a builder that makes them feel like they care [even if they really dont], and whom the customer is not afraid to ask questions of or come see the work being done . . hell, in our shop we not only let people watch us work, we often let customers work on their own cars and use our tools to do so.