Eddie,
Firstly, let me outline the topic of this public forum.
The main topic of this forum is Mustangs. There are also relevant and non-contentious subtopics including Forum Chat, Self Promotion, Classifieds, etc. There is no subtopic titled "Personal Disputes" because personal disputes are considered contentious and off-topic. If you read the rules of this forum it clearly states that posting contentious off-topic comments is forbidden. These rules are not there to stifle free speech; they are actually there to enable it by preventing irrelevant comments and topics from interfering. Parties involved in personal conflicts are more than welcome to speak freely about their disputes off the public forum.
Secondly, what you are saying about being accountable for a service is completely correct. I also believe the outcome of this dispute should be openly discussed, as it is relevant to members looking to import Mustangs. However, the discussions that take place to arrive at an outcome are irrelevant and should be kept off the public forum until it has been settled. People chiming in with half-truths and second hand information does not help. As Voltaire said "a witty saying proves nothing ".